Shipping Dates, Damage & Refunds
Shipping Dates, Damage & Refunds
Shipping Dates
IMPORTANT:
Orders placed before MONDAY AT NOON (Pacific Time) will be printed, fulfilled and packaged on Tuesday and Wednesday, then HAND CARRIED directly to our local US Post Office to be scanned into the USPS system and SHIPPED ON THURSDAY.
We're a tiny company doing all we can to keep costs down, which means lower costs to our wonderful customers. We can't instantly ship orders or we'd have to increase staff and raise prices.
We never use third parties to handle our customer's packages, only our own staff, and we stand at the USPS counter and watch the packages get scanned into the USPS system. Then, the Post Office system creates and sends a notice the package is on its way, WITH a tracking number. It's automatically emailed to each customer, which is an alert that the package is on the way and can be tracked, so you know it's coming.
We also have real Customer Support, unlike most gigantic companies. We're not 24/7, but we do answer all incoming questions and concerns.
IMPORTANT: WE MANAGE EVERYTHING WITHIN OUR CONTROL TO MAKE SURE ALL OUR CUSTOMERS PACKAGES ARE PROPERTY PACKAGED, ADDRESSED AND HANDED OFF TO USPS.
AFTER THAT, WE HAVE NO CONTOL OVER PACKAGES THAT ARE LOST BY USPS. IT'S THEIR RESPONSIBILITY AND IF THERE IS A PROBLEM WITH DELIVERY OR LOST PACKAGES, IT'S THE CUSTOMER'S RESPONSIBILITY TO TAKE THE TRACKING NUMBER TO USPS, FIND OUT WHERE THE PACKAGE IS AND/OR PUT IN A CLAIM.
The good news is, 99% of all our packages make it to the proper destination. Due to Covid, USPS has had a difficult time with absentees, hiring and training new people, but they're doing a great job. Some packages can get "stuck" in the system, which creates longer than normal delays, but ultimately, they do arrive. PLEASE BE PATIENT, WE CAN'T CONTROL USPS.
If there is a problem with leakage, incorrect contents or other things within our control, we will do our best to make it good, but it will depend on the individual situation. We need photos of the issue to determine who is responsible - USPS or our staff. PLEASE NOTE: We will do what we can to help within 30 days from the date you receive your package. After that, we can't do anything.
Refund Policy:
All orders are hand decanted on a custom basis for each customer. It's one reason we have a very strict NO REFUNDS policy. We follow the same guidelines as pharmacies selling prescription drugs. NO RETURNS. We cannot resell fragrances that have been decanted for a custom order and returned to us, because we can't guarantee they weren't tampered with while they were out of our possession. Thank you for understanding.
Damaged Items:
If your fragrance is damaged during shipping please send us a message including photos of the packaging and the contents, which we need to see, in order to determine what happened. If we determine it was due to a problem on our side, we gladly resend the fragrance or refund the order. However, if the damage was the fault of the carrier, you should contact them to put in a claim. PLEASE NOTE: We will do what we can to help within 30 days from the date you receive your package. After that, we can't do anything.
Missing Packages:
If your package has gone missing, but your tracking shows "Delivered", please check with neighbors and your postal delivery person, or the post office. Use your tracking number to show proof and they'll try to locate your package. Sometimes delivery problems occur and the package is returned to us. If this happens, we will gladly resend the package after checking the shipping details you entered into our store.
Sadly, if tracking shows "Delivered" and it's still missing, we can't be held responsible, because it's the responsibility of USPS. Keep in mind that regular USPS shipping has no insurance, but Priority Shipping does, so consider using Priority Shipping, or Signature Confirmation. Insurance might be a good idea if the value of your order is significant.
WE ONLY SHIP TO THE US AND CANADA.
PLEASE NOTE: There is NO INSURANCE for regular USPS shipping. If you want extra protection, make sure your package is insured, or consider PRIORITY SHIPPING, which has limited insurance. If you ship to a building with mailboxes in a public lobby or unprotected mailbox, consider Priority Shipping. US Priority includes $100 of insurance and Canadian Priority includes $200 of insurance.
HOW TO GET FREE USPS SHIPPING:
US Customers:
Orders of $69 or more (Not including tax)
USPS First Class Mail with Tracking
Add Signature Confirmation for $2.90
Regular USPS SHIPPING:
US Customers:
Orders under $49 - $4.99
USPS First Class Mail with Tracking
Add Signature Confirmation for $2.90
Canadian Customers:
First Class orders: $17.99
Includes First Class Mail with Tracking, but no insurance.
PRIORITY SHIPPING:
US Customers:
USPS Priority Mail with Tracking - $9.49
Includes Insurance
Canadian Customers:
USPS Priority Mail with Tracking and Insurance - Price varies.
About us:
Perfume Samples and Decants is an honest, fair-dealing business, created for people who like to try a fragrance before purchasing a full bottle. PS&D is also perfect for customers who may not be close to a retailer that sells a fragrance they want, or just wants to learn more about the wonderful world of fragrance.
100% Guarantee All our fragrances are original, produced by the brand that creates the fragrance. We purchase full bottles and pay retail, so we know everything we offer is fresh and exactly what is available in stores. And, we keep our fragrances in a specially cooled environment to keep them fresh.
We never sell imitation fragrances or clones - ONLY ones that were originally produced by the company that makes the fragrances. We start with full bottles of name brand fragrances and hand spray into smaller decant bottles of various sizes offered in the shop.